3 ways to avoid communication ping-pong
Had you ever had an argument that didn't get anywhere? Don't be shy, my hand's up too.
Oftentimes I see communication cycles that look like ping-pong tournaments. There's motion back and forth, but we're getting nowhere fast. The ball bounces off one head, and then off the next. It's clear that the meaning of the words (aka ball), isn't penetrating. The ball keeps on bouncing like that's the object of the game.
If that's not the object of YOUR communication game, then try some of the strategies below to avoid the trap.
Try these strategies:
1) Try to repeat the last thing you heard. Verbatim.
2) Acknowledge what you're afraid of, and then listen.
3) Ask an open-ended question that you really don't know the answer to—people tend to hate leading questions.
How about them ping-pong balls?
Matthew Koren unleashes the leadership potential in your people so teams can thrive. He is based out of Portland, OR. To learn more about his programs, click here. To receive great, useful content each month, sign up for his email list here. To discuss how Matt can support you, your organization, and teams, contact him today!